What Are the Duties of a Case Manager?

What Are the Duties of a Case Manager?

Have you ever considered becoming a case manager? Case managers are deeply involved in the lives of their clients.

Have you ever considered becoming a case manager? If you are the type of person who is skilled at giving advice, and helping those around you through hard times, you may be the right fit for a case manager position. Case managers are also referred to as a social or human services assistant. If you might be interested in becoming a case manager, here is some helpful information to help you decide if it is the best fit for your career.

Who Do Case Managers Help?

Case managers are deeply involved in the lives of their clients. As such, case managers can expect to interact with children, families of clients, the elderly, and clients with disabilities.

Skills You Need as a Case Manager

  • Strong verbal and interpersonal skills: The cornerstone of any case management career is being able to determine what your client wants, not to mention what they need. Speaking with clients is one skill, but you must also be able to represent your client fairly to others who may be involved or can make decisions regarding their case.
  • Empathy: Being able to sympathize and understand what your clients are going through is another helpful skill.
  • Organization and ability to meet deadlines: Being organized and meeting your deadlines efficiently will help both you and your clients.
  • Ability to problem solve: Problem-solving is a key skill demonstrated by the best case managers.

Duties and Responsibilities

Do you get along with people well? If so, that is a strong quality for a case manager to possess. Communicating with your clients and listening to their concerns is another way to serve them better. Once you become a case manager, you will have to be able to process large volumes of information and make critical decisions with this information. Here is what you can expect to do as part of your new calling:

  • Conducting meetings with your clients
  • Completing associated paperwork
  • Crafting plans of action for your client’s care
  • Visiting the homes of clients

There might not ever be an “average” day when you work as a case manager. Sometimes, your entire day will be spent sitting in meetings. These meetings will likely involve your colleagues or other case managers. Other times, meetings will only be between you and your client. There are also what are known as team meetings, in which clients are encouraged to attend. If your client comes to one of these meetings, you should be there as well. As their case manager, you can intervene on their behalf.

However, you can expect to complete a large volume of paperwork associated with your clients’ cases. You might have to gather and aggregate notes that you have collected while working with them, and then making enough sense of your notes to enter them into a records system. Serving your clients to the best of your ability is the end goal for case management. Government positions may call for highly particular documenting. State licensing procedures and cases backed by grants may also require extensive note-taking and information collection.

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